• Mutilingual talent

• Remote recruitment

• Psychometric testing

• Bespoke assessment

• Homeworking audits

• HR & Contracts

• Tech-req™

• Business processes

• Compliance

• Virtual training (prod/CX)

• Managers/Agent/Leaders

• Encryption/Security

• Licences

• KPIs agreed

Our contact services are as unique and as evolving as you are, so flexibility is the key. DLP Live™ wraps up all your services into one easy to access package. We will work with you to understand what is important to your business and customers, ensuring we deliver our service to meet these goals.

• Building packages to address your unique business needs

• Light touch to fully managed services

• Results driven packages

• KPI analysis

• Knowledge share

• Digital auditing

• Tech Garage™

• Future strategies

DLP will always be on hand to deliver around the clock support. All day, every day!

With secure, reliable and compliant technology.

And a support package that seamlessly supports your operation, management and teams with the latest onboarding, training and development software.

Ongoing we’ll help you improve contact performance through our AI driven analytical software DLP +™ in any language – listen, act, learn!

• All contact analysed – omnichannel

• Improve compliance

• Increase revenue

• Reduce operational cost

• Empower teams

• Reduce admin

• Drive better coaching